Terms of Service
Last Updated: November 1st, 2025
1. Agreement and Acceptance
These Terms of Service (“Terms”) govern your access to and use of GivePulse, Inc.’s (“GivePulse,” “we,” or “our”) website and services (collectively, the “Services”).
By creating an account, clicking "I Agree," or otherwise accessing or using our Services, you agree to be bound by these Terms. If you’re using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to that organization.
1.1 Eligibility Requirements
You must have the legal capacity to form a contract with GivePulse
You cannot be barred under applicable laws from using the Services
Youth volunteers (13-17): Parent or legal guardian must register accounts and monitor use
1.2 Service Modifications
We may stop, suspend, or modify the Services at any time. For material changes affecting nonprofit organizations, educational institutions, or ongoing volunteer programs, we will provide 30 days’ advance notice and migration options when possible.
2. Account Registration and Management
2.1 Creating Your Account
To access certain features, you must create a GivePulse Account. You can register:
Directly through our website or application
Via third-party accounts (Facebook, etc.) with proper authorization
2.2 Third-Party Account Integration
When linking third-party accounts, you represent that you’re entitled to:
Disclose login information to GivePulse
Grant GivePulse access without breaching third-party terms
Allow access without obligating GivePulse to pay fees or accept usage limitations
Third-party content becomes available through your GivePulse Account, but if the third-party service becomes unavailable, that content will no longer be accessible.
2.3 Account Information Requirements
You must provide truthful and accurate registration information and maintain its accuracy. Your profile may be deleted without warning if you don’t meet eligibility requirements.
3. Fees and Payment
3.1 Subscription Plans
GivePulse offers various tiers of Service, including a free Basic plan and multiple paid subscription plans with additional features (“Premium Plans”). The specific features and pricing for each plan are detailed on our pricing page, which is available at https://learn.givepulse.com/pricing. By signing up for a Premium Plan, you agree to pay the subscription fees associated with that plan.
3.2 Billing and Payment
All plans are billed in advance on a monthly or annual basis. Payments can be made via credit card, Purchase Order, or Check. You may cancel or downgrade your Premium Plan at any time; however, you will only be charged for the current billing period. Please refer to our refund policy for more details.
3.3 Fee Changes
We reserve the right to change the fees for our Services from time to time in our discretion. We will provide you with at least thirty (30) days' advance notice of any fee changes at the then-current email address stored in your GivePulse profile. Fee changes will not apply to the current billing period. Your continued use of the Services after a fee change takes effect constitutes your agreement to pay the modified fee.
3.4 Payment Processing for Donations and Ticketing
For organizations using our donation or ticketed event features, standard payment processor fees apply. These fees are separate from our subscription fees.
Processor Terms: By using these features, you agree to the terms of our third-party payment processors (e.g., Stripe).
Transparency: All applicable payment processor fees will be clearly disclosed before you implement a donation or ticketing campaign.
Withdrawal of Funds: To withdraw funds, you must provide accurate bank account information to the payment processor and represent that you are authorized to use the designated account.
4. User Responsibilities and Prohibited Conduct
4.1 Prohibited Activities
You must not use the Services to:
Violate any local, state, national, or international law
Stalk, harass, or harm others
Collect or store personal data about other users
Impersonate any person or entity
Interfere with or disrupt the Services or connected networks
4.2 Commercial Use Restrictions
Without our prior written consent, you may not:
Reproduce, copy, sell, or exploit any portion of the Services for commercial purposes
Enable spam transmission
Use automated means to access the Services (robots, spiders, scripts)
Link to or frame the Site
4.3 Youth Volunteer Requirements
Age Policy: While the Services are not primarily directed to persons under 13, we welcome volunteers of all ages, including children under the age of 13. We strongly encourage volunteers under the age of 13 to use our Services only with parental consent and active supervision.
4.4 Account Registration Requirements
Children Under 13: Parents or legal guardians must create, manage, and provide consent for all activities on behalf of children under 13.
Youth Ages 13-17: Youth between the ages of 13 and 17 may create their own accounts, but a parent or legal guardian must provide verifiable consent for account creation and is responsible for monitoring their child’s use of the Services.
4.5 Data Collection Limitations for Minors:
We do not knowingly collect personally identifiable information directly from children under 13 without parental consent
If we become aware that a child under 13 has provided personal information without parental consent, we will take steps to delete such information
Parents may contact us at support@givepulse.com to review, modify, or delete their child’s information
4.6 Requirements for Organizations Creating Youth Opportunities
Organizations creating volunteer opportunities for youth must:
Clearly indicate age restrictions and minimum age requirements
Require documented parental consent for participation by minors
Limit data collection from youth volunteers to essential information only
Comply with all applicable laws regarding youth volunteer activities, including COPPA requirements
Provide appropriate supervision and safety measures for youth volunteers
Maintain appropriate insurance coverage for activities involving minors
4.7 Parental Rights:
Full access to their child’s volunteer history and account information
Right to modify or delete their child’s account and data at any time
Direct communication with organizations regarding their child’s volunteer activities
Immediate termination rights for their child’s participation in any activity
5. Privacy Policy Integration
All personal information use is governed by our Privacy Policy (https://www.givepulse.com/policies), which is incorporated herein by reference. GivePulse will provide at least thirty (30) days' advance notice of material changes to the Privacy Policy. In the event of a confirmed data breach affecting your personal information, GivePulse will notify affected users in accordance with applicable law.
6. Content Standards and Intellectual Property
6.1 Your Content Rights and Responsibilities
You are solely responsible for all content you provide (“Your Content”). You represent and warrant that Your Content doesn’t infringe third-party rights, doesn’t violate any laws, isn’t defamatory, pornographic, or obscene, and doesn’t contain harmful programming routines.
6.2 Content Licensing
For nonprofit organizations and educational institutions, our license is limited to displaying content, facilitating volunteer connections, aggregating anonymized data, and promoting opportunities with permission. We won’t create derivative works without explicit permission.
For all other users, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute Your Content solely for the purposes of operating, promoting, and improving the Services.
6.3 Educational Institution Rights
Service-learning curricula, reflection materials, and assessment tools remain the exclusive intellectual property of educational institutions. Our license is limited to providing Services only.
6.4 Content Standards for Organizations
Volunteer opportunities and organizational profiles must include accurate representation of organization and activities, clear disclosure of requirements or restrictions, transparent information about volunteer effort utilization, accurate impact reporting, and no discriminatory criteria except where legally permitted.
6.5 Copyright Infringement (DMCA)
GivePulse respects the intellectual property rights of others and expects users to do the same. If you believe that content on the Services infringes your copyright, you may submit a notice of claimed infringement to our designated copyright agent at support@givepulse.com. Your notice must include: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the material that is claimed to be infringing and its location on the Services; (c) your contact information; (d) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner; and (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner. GivePulse reserves the right to remove allegedly infringing content and to terminate accounts of repeat infringers in accordance with the Digital Millennium Copyright Act.
7. Third-Party Relationships and Safety
7.1 Volunteer Organization Relationships
Your interactions with nonprofit organizations, volunteers, or other third parties found through our Services are solely between you and them. GivePulse is not responsible for any loss, cost, damage, or liability from such relationships.
7.2 Donation Disclaimer
When donating through our platform:
Donate at your own risk to entities you trust
GivePulse doesn’t warrant how funds will be used
We’re not responsible for misuse of funds by beneficiaries
7.3 Charitable Solicitation Compliance
Organizations using fundraising features must:
Comply with all applicable state charitable solicitation laws
Provide accurate tax-exempt status information
Respond promptly to donor inquiries about fund usage
7.4 Volunteer Safety Requirements
Organizations posting volunteer opportunities must:
Clearly disclose potential risks associated with activities
Confirm compliance with applicable safety regulations
Provide appropriate training and supervision information
Maintain appropriate insurance coverage for volunteer activities
8. Account Termination
8.1 Termination by You
You may terminate your membership anytime by emailing support@givepulse.com.
8.2 Termination by GivePulse
We may terminate accounts for Terms violations, illegal activity, or security threats.
8.3 Organizational Account Termination
For organizational accounts, we will provide fifteen (15) days’ notice before termination except in cases involving violations, illegal activity, or security threats. Prior to account closure, organizations will be allowed to export their data, and we will provide specific reasons for the termination when applicable. Organizations may appeal termination decisions by submitting a written request to support@givepulse.com within fifteen (15) days of the termination notice; GivePulse will review and respond within thirty (30) days, and GivePulse's decision on appeal shall be final. Following termination or expiration of any account, GivePulse will delete or anonymize user data within ninety (90) days, except as required to comply with legal obligations, resolve disputes, or enforce these Terms.
8.4 Individual Account Termination
Individual accounts may be terminated immediately for Terms violations.
9. Disclaimers and Limitations
9.1 Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” We expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranty that the Services will:
Meet your requirements
Be uninterrupted, timely, secure, or error-free
Provide accurate or reliable information
Have defects corrected
9.2 Limitation of Liability
You understand that to the extent permitted under applicable law, in no event will GivePulse or its officers, employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised of, knew of or should have known of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), arising out of or related to your use of the site or the services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute or otherwise.
If you are dissatisfied with any portion of this site, your sole and exclusive remedy is to discontinue use of the site. The aggregate liability of GivePulse to you for all claims arising from or related to the site or the services is limited to: (a) for users on a free or unpaid plan, one-hundred dollars ($100); and (b) for users on a paid Premium Plan not governed by a separate subscription agreement or SaaS services agreement, the total fees paid by you to GivePulse in the twelve (12) months preceding the event giving rise to the claim. If you have entered into a separate subscription agreement or SaaS services agreement with GivePulse, the limitation of liability terms in that agreement shall apply to the extent they conflict with this Section.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability shall be the minimum permitted under such applicable law.
9.3 Release of Claims
You agree to release GivePulse from claims related to: interactions with other users; participation in offline events or activities arising from Service use; volunteer activities, safety incidents, or injuries occurring during events or opportunities found through our platform; actions, inactions, policies, or decisions of nonprofit organizations, educational institutions, or other third parties you connect with through the Services; donation and fundraising activities, including how donated funds are used, managed, or distributed by recipient organizations; inaccuracies in organizational information or other content provided by users or organizations; and third-party content, services, or integrations accessed through our platform.
10. Legal Terms
10.1. Indemnification
You agree to indemnify, defend and hold harmless GivePulse, its parents, subsidiaries, affiliates, officers, directors, co-branders and other partners (including third-party partners to whom GivePulse may provide Your Content), employees, consultants and agents, from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys’ fees and court costs) that GivePulse or Third Parties may incur as a result of or arising from:
Your Content and any information you (or anyone accessing the Services using your password) submit, post or transmit through the Services;
Your (or access to the Services as you) violation of these Terms or applicable law;
Your (or anyone using your account’s) violation of any rights of any other person or entity;
Any information or content we collect from third parties through the Site or Service at your request; or
Any viruses, trojan horses, worms, time bombs, cancelbots, spyware or other similar harmful or deleterious programming routines input by you into the Services.
10.2. Governing Law and Jurisdiction
These Terms are governed by Texas state law without regard to conflict of laws provisions. Any permitted lawsuits must be filed in state or federal courts in Travis County, Texas.
10.3 Dispute Resolution; Arbitration
Binding arbitration is required for disputes exceeding $1,000, conducted individually (not as class action) through the American Arbitration Association in Austin, Texas, under the Consumer Arbitration Rules for individual users and Commercial Arbitration Rules for organizational accounts. You expressly waive your right to participate in class actions, class arbitrations, or representative actions. Each party shall be responsible for their own arbitration costs and fees, including AAA filing fees, administrative fees, and arbitrator compensation. The arbitrator may award reasonable attorney’s fees to the prevailing party if permitted under applicable law.
Exceptions allowing court proceedings: emergency injunctive relief for intellectual property violations, data breaches, account security threats, or matters requiring immediate action to prevent irreparable harm; small claims court for disputes under $1,000 if within jurisdictional limits; and situations where arbitration is legally unenforceable.
Before arbitration: Contact support@givepulse.com with a detailed written dispute description including the specific issue, desired resolution, and supporting documentation. We will work in good faith to resolve the matter. If unresolved within 60 days of our receipt of your complete dispute notice, either party may initiate arbitration or, for qualifying disputes, small claims court proceedings.
To the fullest extent permitted by applicable law, each party irrevocably waives all right to trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Services.
10.4. Force Majeure
GivePulse shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, civil emergency, epidemic, terrorism, war, governmental action, labor dispute, or other cause beyond GivePulse’s reasonable control, provided that GivePulse uses commercially reasonable efforts to avoid and remove such causes of non-performance and continues performance under these Terms with reasonable dispatch whenever such causes are removed.
You acknowledge that volunteer events, community activities, and civic engagement programs may be subject to cancellation or modification due to force majeure events, and GivePulse shall have no liability for such disruptions to volunteer opportunities or community programming.
11. Artificial Intelligence Features
GivePulse offers optional artificial intelligence tools designed to assist with features such as event creation, data synthesis, and interactive content generation. Your interaction with these features is strictly voluntary and may be governed or limited by the settings chosen by your managing organization, administrator, or sponsoring entity.
11.1 Ownership of Inputs
You retain all intellectual property rights to the text, prompts, and content you submit to the AI features ("Inputs").
11.2 Prohibited Data
You agree not to submit any Prohibited Data into the AI features. Prohibited Data includes unencrypted Personally Identifiable Information (PII), protected health information, education records protected under FERPA, Social Security numbers, government-issued identification numbers, and sensitive financial records.
11.3 No Accuracy Guarantee
AI-generated content ("Outputs") is provided on an "as-is" and "as-available" basis. GivePulse makes no representations or warranties regarding the accuracy, completeness, or reliability of any machine-generated outputs. Outputs may contain errors, omissions, or inaccuracies, and should not be relied upon as a substitute for professional judgment. You are solely responsible for reviewing, verifying, and evaluating AI outputs prior to reliance, publication, or use in any decision-making. GivePulse shall have no liability for any loss or damage arising from your reliance on AI-generated outputs.
11.4 Use of AI Data
GivePulse does not use your Inputs or Outputs to train or improve its AI models or any third-party AI models. Inputs and Outputs are processed to generate responses and provide the AI features. GivePulse retains this data as described in Section 11.6, but does not use it for model training purposes. Notwithstanding the foregoing, GivePulse may use aggregated, de-identified usage data to improve the performance and reliability of AI features, provided that such data does not identify you or any individual user.
11.5 Third-Party AI Providers
The AI features may utilize third-party artificial intelligence services to generate Outputs. By using the AI features, you acknowledge that your Inputs may be transmitted to and processed by third-party AI service providers, subject to their respective data handling and privacy practices. A current list of third-party AI providers is available upon request by contacting support@givepulse.com. GivePulse will provide at least thirty (30) days' notice before adding a new third-party AI provider.
11.6 AI Data Retention
GivePulse retains AI interaction data (Inputs and Outputs) only for so long as necessary to provide the AI features and for a reasonable period thereafter for troubleshooting and service improvement purposes, not to exceed ninety (90) days. You may request deletion of your AI interaction data at any time by contacting support@givepulse.com.
11.7 Right to Modify AI Features
GivePulse reserves the right to modify, suspend, or discontinue any AI feature at any time, with or without notice. For material changes to AI features relied upon by organizational accounts, GivePulse will use commercially reasonable efforts to provide thirty (30) days' advance notice. To the extent any AI feature is designated as a beta feature, the terms of both this Section 11 and Section 12.1 shall apply.
12. Additional Provisions
12.1 Beta Features
Beta, pilot, or pre-release features are:
Voluntary and may have additional terms
Provided “as is” and may contain bugs or cause data loss
Subject to discontinuation without notice
Not guaranteed to meet the same performance or availability standards as generally available features
Beta features remain subject to GivePulse's data security and privacy obligations under these Terms and the Privacy Policy.
12.2. Electronic Communications
You consent to receive communications electronically and agree that electronic communications satisfy legal writing requirements. Your electronic acceptance constitutes your binding electronic signature.
12.3. Export Control
You represent that you are not located in embargoed countries or listed on U.S. Government prohibited parties lists and agree to comply with export control laws.
12.4. Assignment
You cannot assign these Terms without our written consent (including email consent). We may assign these Terms without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, and will provide reasonable notice of any such assignment.
12.5. Survival
These sections survive termination: Your Responsibilities, Your Content provisions, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Release, Indemnification, Artificial Intelligence Features, Governing Law and Jurisdiction, and other sections that by nature should survive.
12.6. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from these Terms and the remaining provisions shall remain in full force and effect. In the event that any such provision is held to be invalid, illegal, or unenforceable, the parties agree that the court making such determination shall have the power to modify the invalid, illegal, or unenforceable provision to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision to the greatest extent possible.
12.7. Entire Agreement
These Terms, together with the Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and GivePulse regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.
12.8. Amendments
GivePulse may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For organizational accounts, we will also provide notice via email at least thirty (30) days before material changes take effect. Your continued use of the Services after updated Terms become effective constitutes your acceptance of the changes.
12.9. Waiver
No failure or delay by GivePulse in exercising any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.
12.10. No Third-Party Beneficiaries
These Terms do not confer any rights, remedies, or benefits upon any person or entity other than you and GivePulse, except as expressly provided herein.
13. Support and Contact Information
13.1 Customer Support
GivePulse provides support through online documentation and email support. GivePulse will use commercially reasonable efforts to respond to support inquiries within 2 business days.
13.2 Reporting Violations
Report Terms violations to: support@givepulse.com
13.3 Contact Information:
Legal Address:
GivePulse, Inc.
14205 N Mo Pac Expy
Ste 570, PMB 220196
Austin, Texas 78728-6529
United States
Email: support@givepulse.com
All notices under these Terms should be sent to the above contact information and are deemed received when GivePulse receives them.